Support Service for GoMage Products

Free support covers and is granted provided:

In order to be eligible for free support the buyer must meet the following criteria.

1. Data Subject has the right to request information about what information was Processed over the past 12 months. Once we receive and confirm that the Data Subject is a verifiable consumer, we will disclose to you:
   • The categories of sources for Personal Data we collected about Data Subject.
   • The Personal Data we collected about you (also called a data portability request).
2. For the avoidance of doubts, we do not sell the Personal Data of Data Subjects.

We respect the privacy of all our customers. www.www.gomage.com does not disclose buyer information to third parties under any circumstances.
Failure to provide information in step 2 above will make the buyer ineligible for free support.
Email is the required communication channel for technical support.

The following paid support services are available. We recommend you consider the following in order to have optimal performance of your software package. When your free service has expired, you will be provided the option to continue at the current established rate.

1. When your free service has expired, you will be provided an option to continue at the current established rate.
2. The following services are NOT covered by the free support option:
   • Compatibility check between Magento ® and other software packages;
   • Installation;
   • Correction of the compatibility issues between GoMage extensions and third party modules/themes;
   • Integration of the purchased products;
   • Consultation for modules/themes customization;
   • Consultation for Magento ®;
   • Error correction caused during buyer installation;
   • Error correction caused during buyer software upgrade;
   • Assistance in code development;
   • Modules/themes customization;
   • Product integration troubleshooting;
   • Performance optimization and tuning for Magento ®;
   • Code development;
   • Extensions development and modification;
   • Data migration;
   • Third-party developers consultation;
   • Product version update with different module or theme.

Technical support is billed at an hourly rate. Total amount of time required to complete tasks will be dependent upon the buyer’s request, complex nature of issue and the software package.
Please refer to the Services Page for more information.
Please use the inquiry form to contact technical support. We are looking forward to assisting you.