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Services
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Unit City: AI Chat Assistant for Automated Customer Support
An intelligent multilingual chatbot that automates responses, assists users in real time, and reduces the load on customer support through smart communication workflows.
Key Results
60%
reduction in repetitive support requests handled manually
100%
automation of FAQ-based responses
2 sec
average chatbot response time for user queries
Location:
Netherlands
Industry:
Relocation and Immigration Services
Project Overview
Unit City, a relocation and visa support platform based in the Netherlands, helps entrepreneurs and tech professionals move, work, and build businesses in Europe. With growing interest from international clients, their support team faced a high number of repetitive inquiries about visas, residence permits, and relocation steps.
To improve efficiency, our team implemented an AI Chat Assistant designed to answer frequent questions, guide users through available programs, and provide quick access to essential information. The chatbot ensures 24/7 communication while reducing the workload of support specialists.
Challenges & Pain Points
- Data Migration
Transferring existing customer and knowledge base data into the chatbot system while maintaining consistency and accuracy. - Customization Requirements
Adapting chatbot logic and tone to match Unit City’s consulting processes and multilingual communication style. - Integration Consistency
Ensuring smooth operation within the AIA ecosystem and across internal tools for ticket and data management.
Results & Outcomes
60% Reduction in Support Load
Automated responses now handle the majority of standard inquiries about relocation steps, visa requirements, and documentation.
100% Automated FAQ Responses
The chatbot delivers quick, consistent answers to user questions based on a curated knowledge base.
2-Second Response Time
Instant replies help users get information faster and stay engaged throughout the consultation process.
Improved Client Experience
Visitors now receive immediate guidance without waiting for manual responses.
Scalable Communication System
The solution is designed for future expansion, supporting more complex consultations and multilingual interactions.
Solution
1
st
STAGE
1. Research and Planning
Analyzed incoming requests, identified recurring questions, and defined the most valuable automation areas.
2. AI Chat Assistant Development
Built and integrated a modular chatbot capable of processing dynamic inquiries related to relocation, visa types, and startup programs.
3. Customization and Integration
Adapted chatbot logic and dialogue flow to fit Unit City’s consulting process and aligned it with the AIA ecosystem.
2
nd
STAGE
4. Testing and Optimization
Verified chatbot performance in real customer scenarios and optimized response accuracy and escalation logic.
5. Launch and Scalability
Deployed the chatbot on Unit City’s platform with options for multilingual expansion and future analytics integration.
Unit City’s AI Chat Assistant has become an essential part of the company’s digital communication. It provides fast, accurate information about relocation and visa processes while freeing up the support team for personalized consultations.
Even without public statistics yet, the system already shows higher client satisfaction and faster response handling, laying the foundation for future AI-powered communication across Unit City’s digital ecosystem.
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