-
Services
GoMage is your team’s revenue-boosting force.
Start a project with us and see the results firsthand.
24/7 Available FAQ Chatbot for Kitchen Equipment Retailer
An automated product-specific chat widget that reduces support requests and positively impacts conversions.
Key Results
–60% fewer
fewer support requests expected by automating answers to common product questions
+30%
higher conversion potential thanks to instant and precise responses during the shopping journey
100%
automation of product-related queries without manual support involvement
Project Overview
The client needed to automate responses about products and spare part replacements on their website. The key objective was to reduce repetitive support inquiries while improving the overall shopping experience.
Our team developed a Product-Specific Chat Widget that integrates directly into the existing chat system. Customers can now receive immediate and accurate answers related only to the product page they are viewing. This focused approach reduces the workload on the support team and increases the likelihood of purchase by eliminating hesitation in the decision-making process.
Challenges & Pain Points
- Strict Response Time
The client required answers within 2 seconds, while AI models often need longer to generate responses. - Performance and Caching
A custom caching mechanism was designed to accelerate repeated or similar queries and meet the speed requirement. - Product-Specific Accuracy
Answers had to be highly relevant and tied only to the product currently being viewed. - Seamless Integration
The widget needed to blend into the existing chat environment without changing customer habits.
Results & Outcomes
–60% Reduction in Support Requests
Automated answers for common questions lowered the overall number of inquiries reaching the support team.
+30% Increase in Conversion Potential
Instant and accurate responses reduced friction in the buying process, helping more users move from browsing to purchase.
100% Automated Workflow
Routine product queries are now fully managed by the assistant, freeing human agents to focus on complex issues.
Better Customer Experience
Customers receive quick responses without waiting for manual support, leading to smoother and more engaging interactions.
Future Scalability
The widget is designed to expand across more categories, ensuring continued reductions in support load and sustainable conversion growth.
Solution
1. Product-Specific Chat Widget
Added directly to product pages, the widget delivers accurate answers related to the current item.
2. Fast and Accurate Search
Limited the query scope to product-specific data to improve precision and reduce system load.
3. Smart Query Caching
Implemented caching to accelerate repeat questions and optimize response times.
4. Seamless Chat Integration
Embedded into the existing support chat so customers could use the same familiar interface.
5. Performance Optimization
Achieved responses under 5 seconds on most queries, meeting expectations for speed and reliability.
The AI-powered product support widget is in the final stages of development and will go live soon. By reducing the number of support requests and providing immediate, analytics-driven answers, the solution directly addresses the client’s main business need. This not only cuts operational costs but also improves conversions by giving customers confidence to complete their purchases.
Ready to bring AI into your business?
Let’s TALK
GoMage is a revenue-boosting force for your team.
Start a project with us — and see it yourself.
