1. 1. I get the "Please enter a valid key" message after entering the proper key. Magento store is actually installed in a "shop" directory under the domain that we listed at order time.
2. 2. What does "I have one Magento Installation with" mean?
3. 3. I have installed the extension but I cannot see it in front end. What should I check?
4. 4. I have installed the extension, however, some elements (such as color and layout) on my Checkout Page are in an order other than that I wish to have. Can you help me resolve this problem?
5. 5. Could you help me change the interface of LightCheckout?
6. 6. Could you help me change functional part of module?
7. 7. Where can I see Activation Key?
8. 8. How can I get an Activation Key for my developer server?
9. 9. What is the service term for the Activation Key for my developer server / URL?
10. 10. I have installed payment extension, which operates in standard Magento Checkout. Why does not it work in LightCheckout?
11. 11. I have installed the shipment method, but it does not work with LightCheckout.
12. 12. The Checkout Page does not work.
13. 13. I cannot see Comment and Deliver Date information in my order emails.
14. 14. What versions is LightCheckout compatible with?
15. 15. How can I upgrade the extension after one year of free upgrading has been expired?
16. 16. After extension delete some errors appeared on my site. How can I fix it?
17. 17. Does LightCheckout support Multi Shipping option?
18. 18. Should I delete the previous version of LightCheckout 2.4 to upgrade 3.0 version?
19. 19. I have upgraded to module version 3.0; however, version 1.0 or 2.4 is operating instead. What actions can I take to correct this?
20. 20. When I try to add a quantity to an item at the checkout page, I get the error: "Maximum Allowed Qty: 0". Why is this?
21. 21. How can I buy additional domains if they are located on one and the same Magento installation?
22. 22. "Place Order" does not operate or order cannot be released?
23. 23. After LightCheckout extension is installed and set, a part of the modules does not function properly. Why?
24. 24. Can I have a copy of this extension to look at and play with?
25. 25. The extension is de-activates itself every 2 weeks, then I have to activate the stores again and then it works perfect for another 2 weeks.
26. 26. I have bought the "I have one Magento Installation with" option, but I can’t activate the extension on my additional websites.
27. 27. After installation of the extension on my server when I go to the System-> Configuration menu in Magento I’m getting the blank page.
28. 28. We have set up the Tax Rules but when the customer from another EU country enters valid VAT number, the VAT isn’t removed from the total.
29. 29. When a # symbol is entered in one of the input fields (address, ZIP code, etc.), the payment methods are not calculating correctly or customers can’t place an order.

 

 

1. I get the "Please enter a valid key" message after entering the proper key. Magento store is actually installed in a "shop" directory under the domain that we listed at order time.

The domain name in your license should match to the Base URL of your Magento. If, for instance the domain name in your license abc.com and the Base URL of your Magento is abc.com/shop, then activation key won't work. You should contact with our technical support in order to solve this problem https://www.gomage.com/contacts/

 

2. What does "I have one Magento Installation with" mean?

You can buy an option to have several sites on one Magento Installation. For sites installed on separate Magento Installations YOU MUST buy a separate extension for each site.

 

3. I have installed the extension but I cannot see it in front end. What should I check?

• You should check the extension for the theme applied in Magento to have been installed.
• Log into Magento Admin Panel and go to System -> Cache Management. Clear the store cache. Also delete cache in browser.
• Check the extension on in admin panel. The extension is off by default.

 

4. I have installed the extension, however, some elements (such as color and layout) on my Checkout Page are in an order other than that I wish to have. Can you help me resolve this problem?

The extension price does not cover theme interface changes; however, this can be provided on a paid basis. Please contact our Sales Department for a quote.

 

5. Could you help me change the interface of LightCheckout?

Interface change assistance is provided at extra costs. Contact the sales department for more information https://www.gomage.com/contacts/

 

6. Could you help me change functional part of module?

Module function change assistance is provided at extra costs. Contact the sales department for more information https://www.gomage.com/contacts/

 

7. Where can I see Activation Key?

If you are a new client you will receive your Activation Key by mail as soon as you place an order. The Activation Key is always available in user’s account: https://www.gomage.com/customer/account/ -> "My Downloadable Options".

 

8. How can I get an Activation Key for my developer server?

Contact our Sales Department and provide either the URL or authentic IP of your developer website. Please note: "Localhost" type URLs or 127.0.0.1 type IP addresses are not accepted. The URL or IP should be unique and authentic.

 

9. What is the service term for the Activation Key for my developer server / URL?

Activation Keys are active for 30 days; however, if you need additional time to use our module, contact the Sales Department for key activation.

 

10. I have installed payment extension, which operates in standard Magento Checkout. Why does not it work in LightCheckout?

We do not guarantee function of payment modules types not covered by standard Magento kit.

We strive to keep up with all popular payments methods and work to make them compatible with our modules.

Assistance with module adoption is provided at extra costs. Contact the sales department for more information https://www.gomage.com/contacts/

 

11. I have installed the shipment method, but it does not work with LightCheckout.

We do not guarantee corrected function of shipment modules which are not covered by standard Magento kit or those which have not been tested for compatibility with LightCheckout extension. We strive to keep up with all popular shipping methods and work to make them compatible with our modules.

Assistance with module adoption is provided at extra costs. Contact the sales department for more information https://www.gomage.com/contacts/

 

12. The Checkout Page does not work.

If you use Apache or another web server you may have some problems with Magento + SSL (Secure Sockets Layer) on your server. IMPORTANT! This is not the GoMage LigthCheckout extension problem.

• Check that http and https have the same username when Apache starts.
  You need to write your host provider and ask him about it.
• Check that the "var" directory of your Magento and all directories inside them have full written permissions or set the permissions on each directory equal to 777 or 0777.
  Read more about Resetting File Permissions at http://www.magentocommerce.com/wiki/groups/227/resetting_file_permissions

 

13. I cannot seee Comment and Deliver Date information in my order emails.

• Go to System -> Configuration menu -> Transactional Emails, and click Add New Template button in the top right of the page.
• Under "Load default template" select the default template that you want to base your new template on from the dropdown menus.
• Click "Load Template" button and the template data will load into the Template Subject and Template Content fields where you can customize them for your store.
• This will distinguish your new email from the default email address.
• Add code below into your email template and save changes.
  {{depend order.getGomageCheckoutCustomerComment()}}
  Comment: {{var order.getGomageCheckoutCustomerComment()}}
  {{/depend}}
  {{depend order.getGomageDeliverydateFormated()}}
  Deliver Date: {{var order.getGomageDeliverydateFormated()}}
  {{/depend}}
• Go to System -> Configuration menu -> Configuration menu -> Sales tab in the left column -> Sales Emails and change the selection by choosing your new email template names from the dropdown menus.
• Save changes. Read more about the email templates http://www.magentocommerce.com/wiki/welcome_to_the_magento_user_s_guide/chapter_6

 

14. What versions is LightCheckout compatible with?

Currently LightCheckout is compatible with Community Edition: 1.4.x.x, 1.5.1.x and 1.6.x.x, Professional Edition: 1.9, 1.10 and Enterprise Edition: 1.9, 1.10, 1.11

 

15. How can I upgrade the extension after one year of free upgrading has been expired?

Once the free upgrades have expired you will need to purchase an extension license which will include another year of free upgrades like the free upgrades that accompany a module purchase.

 

16. After extension delete some errors appeared on my site. How can I fix it?

• Make sure you have deleted all the extension files. For more information, please consult the Installation/Deactivation Guide.
• After you have deleted all the files, make sure you have deleted cash in Magento and in your browser.

 

17. Does LightCheckout support Multi Shipping option?

No, this option is not supported by our extension.

 

18. Should I delete the previous version of LightCheckout 2.4 to upgrade 3.0 version?

No, you do not have to delete previous versions. During upgrade you will be prompted to confirm all file updates. After updating your extension, simply clean the Magento cashe and activate the updated LightCheckout extension.

 

19. I have upgraded to module version 2.4; however, version 1.0 is operating instead. What actions can I take to correct this?

• Please make sure all components of 2.4 are installed correctly.
• Please delete all LightCheckout files and reinstall 2.4 version.

 

20. When I try to add a quantity to an item at the checkout page, I get the error: "Maximum Allowed Qty: 0". Why is this?

• Go to System -> Configuration -> Inventory -> Product Stock Option Tab -> Set to "Manage Stock" = "Yes"
• Go to System -> Configuration -> Inventory -> Product Stock Option Tab-> Maximum Qty Allowed in Shopping Cart -> put 100000 (or another value. This depends from your inventory needs)
• Go to Catalog -> Manage Product -> Chose Product -> Edit -> Inventory-> Maximum Qty Allowed in Shopping Cart -> put 100000 (or another value. This is depends from your inventory needs)

Please note that only options written above the ”Allow to change Qty” feature will work in the LightCheckout extension.

 

21. How can I buy additional domains if they are located on one and the same Magento installation?

Please pay attention to the option to be used by you only provided that domains are located on ONE MAGENTO INSTALLATION. In order to buy additional domains enter your user account https://www.gomage.com/customer/account/ -> "My Downloadable Options", then proceed to "Domains Qty within one Magento Installation" choose the quantity of domains you need and select "Add Domains".

 

22. "Place Order" does not operate or order cannot be released?

This error is not caused by LightCheckout module.

• Please check to see if standard script of credit cards verifications is switched on /lib/ccard.js
• Open file /app/design/frontend/<interface name>/<theme name>/layout/page.xml
  In Magento by default there should be (if your own theme has not been installed) /app/design/frontend/base/default/layout/page.xml
• Please make sure that <action method="addJs"><script>lib/ccard.js</script></action> in the mentioned file
• Refresh Cache in Admin Panel (System -> Cache Management).

 

23. After LightCheckout extension is installed and set, a part of the modules does not function properly. Why?

This happens if standard HTML tags used in default Magento were deleted from the used template during theme coding. Contact your HTML-coder for HTML tags and CSS styles to have been corrected.

 

24. Can I have a copy of this extension to look at and play with?

We do not provide copy of extension for testing. You test LightCheckout extension on our demo site http://lightcheckout.gomage.com/

 

25. The extension is de-activates itself every 2 weeks, then I have to activate the stores again and then it works perfect for another 2 weeks.

Our LightCheckout extension calling to this URL: https://www.gomage.com/index.php/gomage_downloadable/key/check once in two weeks and checking the information. If we can't check up an activation key of extension, the ticks are deselecting in admin panel. This is not a problem with our extension.

You should try to:

• Clear the cache in Magento (System -> Cache Management -> Clear the store cache)
• Make re-index in Magento.
• Check permissions of Magento directories. You can find more information here: http://www.magentocommerce.com/wiki/1_-_installation_and_configuration/magento_filesystem_permissions
• Check if this link: https://www.gomage.com/index.php/gomage_downloadable/key/check isn't blocked by your firewall.

 

26. I have bought the "I have one Magento Installation with" option, but I can’t activate the extension on my additional websites.

If these websites are on the same Magento installation, then you should re-activate the extension on your base domain and while activating you will see the "Select Websites" option under the "Activation Key" field. You should check the "Second Website" box with a tick to choose your websites. You can find more information in Installation/Deactivation Guide: http://www.gomage.com/media/extensions/lightcheckout/GoMage_LightCheckout_Installation_Guide.pdf

However, if that websites are installed on separate Magento Installations YOU MUST buy a separate extension for each site.

Also we provide one additional activation key for your development website, which can be on a separate Magento installation with your base domain.

 

27. After installation of the extension on my server when I go to the System-> Configuration menu in Magento I’m getting the blank page.

You should contact with your hosting provider and ask to install the php_mbstring.dll on your PHP server.

 

28. We have set up the Tax Rules but when the customer from another EU country enters valid VAT number, the VAT isn’t removed from the total.

1. Go to System -> Configuration -> Tax -> Calculation Settings and set Calculation Based On to "Shipping Address".

2. Create Tax Rates for Shipping
Go to Sales -> Tax -> Manage Tax Zones -> Rates and Add New Tax Rates.
For example:

• Tax Identifier: Shipping_Germany
• Country: Germany
• Rate Percent: 5
• Tax Titles: Shipping

3. Create Tax Rule for Shipping
Go to Sales -> Tax -> Manage Tax Rules and Add New Tax Rule
For example:

• Name: Shipping Tax
• Customer Tax Class: Retail Customer
• Product Tax Class: Shipping
• Tax Rate: Shipping_Germany

4. Specify Tax Class for Shipping
Go to System -> Configuration -> Sales / Tax -> Tax Classes and specify tax class for shipping.
For example:

• Tax Class for Shipping: Shipping

 

29. When a # symbol is entered in one of the input fields (address, ZIP code, etc.), the payment methods are not calculating correctly or customers can’t place an order.

This issue isn't a bug in our extension. This issue is caused by JavaScript prototype framework. This issue occurs only in Magento versions lower then 1.6.0.0, the 1.6.0.0 version of Magento use new 1.7 version of prototype framework.

• Step 1. Download Prototype version 1.7. You can download a new version of Prototype at http://www.prototypejs.org/download
  If it opens in a new tab and doesn't allow you to download a file on your PC use right mouse button and then click "Save link as.."
• Step 2. Replace files. Using an FTP client go to jsprototype and replace an old "prototype.js" file with a new one.
• Step 3. Clear Cache.
  Go to System -> Cache Management.
  Clear the store cache.